FAQ: CANDLE CARE

Twisted Candle Care:

  • Burn candle within sight

  • THE LONGER THE CANDLE BURNS MAKES THE STRONGER SCENT

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  • Keep out of the reach of children and pets

  • Never burn a candle on or near anything that can catch fire

  • Remove all packaging before burning

  • Place on temperature safe surface

  • Keep away from drafts. Keep wax pool free of debris

  • To avoid overheating and soothing, keep wick centered and trimmed to ¼’’ at all times

  • Do not burn more than 6 hours at a time

  • Discontinue use when ¼’’ of wax remains

 

Fragrance performance:

If your candle is not releasing a strong fragrance:

  • Move your candle to another location to avoid drafts from vents or fans

  • Single wick candles are meant to be used in smaller rooms to enhance fragrance performance. Double or triple wick candles work best in larger rooms.

Soot issues:

  •  If you are experiencing excess soot from your candle:

  • Please ensure that your candle is not being burned near a vent or fan.

  • Make sure you are not burning your candle longer than the recommended time of 3-6 hours.

*If you are experiencing excess soot and these suggestions are not working, discontinue use and contact us. 

 

Wick issues or self-extinguishing flame:

 If flame is self-extinguishing, please wait until wick is cool then loosen the wick fibers by twisting the wick with your fingers and relight.